Resume
STEVEN WALPER
615.977.8927 Cell
615.793.6142 Home
email@stevenwalper.com
Solutions-focused, team oriented Senior Technical Support Analyst, experienced working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills.
AREA OF EXPERTISE
- Proficient in handling all desktop support activities of installing, upgrading and troubleshooting.
- Up to date knowledge about computer hardware and software components.
- Excellent analytical skills that help to detect errors and provide feasible solutions.
- Competent in establishing effective communication and coordination at all levels.
- Capability to perform tasks as an individual and as team member.
- Committed to superior customer service.
- Over 8 years experience in the Healthcare Industry.
- Over 8 years experience in Information Technology client support.
EDUCATION
High Tech Institute, Nashville, TN March 2004
- Associates of Applied Science. Emphasis in Networking and Information Technology/GPA 3.9
- Coursework included: A+ Hardware and Software, Network Security, Linux, Apache HTTP Server, Windows Server 2003, Cisco Routers and Switches, Microsoft Office 2003, Microsoft Exchange 2003, Active Directory, Microsoft Project, Microsoft Visio, IIS, TCP/IP, WAN,LAN and Windows XP Professional.
- Awarded; Information Technology Award and Attendance Excellence.
PROFESSIONAL EXPERIENCE
HCA IT&S, Brentwood, TN April 2010 to Present
Information Security Customer Support Level II Analyst: Responsible for resolving technical issues related to Microsoft Windows operating system, Network Security, Microsoft Active Directory, Microsoft Office, eClinicalWorks EMR Application, Microsoft Exchange, Security, User Access, and Citrix VDI.
- Developed professional relationships and provided support via phone based and email based communication in a professional, polite and articulate manner.
- Monitor NetQOS for server performance related issues.
- Distributed system information about system outages.
- Resolved technical issues related to the company Enterprise Application eClinicalWorks.
- Trained IT&S Division Help Desk on technical issues related to the eClinicalworks application.
- Develop training material and job aides for Level I Support Analyst.
Technologies utilized: Dameware, NetQOS, Microsoft Windows XP, Active Directory, Remedy CRM, Microsoft SharePoint, Citrix, WebEX, Juniper Networks, Odyssey Access Client, Microsoft Office 2007, Microsoft Exchange, WAN/LAN, TCP/IP
Steven Walper / email@stevenwalper.com / 615.793.6142 page two of two
PROFESSIONAL EXPERIENCE (continued)
SPi Healthcare, Brentwood, TN March 2007 – April 2010
Senior Technical Support Analyst/Healthcare: Responsible for resolving technical issues related to company software and hardware.
- Configured new users in Microsoft Active Directory
- Work with software vendors to resolve hardware/software technical issues
- Order and configure mobile devices for end users
- Order and configure laptop/desktop hardware for end users
- Install and configure company software for remote access to network
- Participated in on-call after hour support
- Resolved Fax Server issues
- Install and configured company owned hardware at remote facility
- Completed monthly Windows Server Advantage Database maintenance
- Monitored Windows 2003 Server Client/Server performance
- Resolved Nagios Server/Network Alerts
- Wrote technical documentation for internal and external users.
- Resolved technical issues related to HL7 Interfaces
Technologies utilized: Windows 2000/2003 Server, Windows XP/Vista/7, Dameware, PCAnywhere, Microsoft Outlook, Microsoft Excel, Microsoft Visio, Microsoft SharePoint 2007, Microsoft Project 2007, Cisco VPN, Cisco IP Communicator, FTP, WAN/LAN, TCP/IP, Apache Tomcat and Atlassian JIRA.
Emdeon, Nashville, TN March 2004 – April 2007
Medical Data Analyst
- Analyze medical EDI from multiple databases to resolve issues of incomplete or inaccurate data of electronic data interchange between medical providers and insurance carriers.
- Extensive training in all medical EDI/EMR formats including; ANSI-X12 270/271, 276/277, 837, 835, NSF, and, HCDS.
Technologies utilized: Siebel CRM, Avaya, IBM UNIX, Oracle, Microsoft Office 2003, Access, Excel
American Eagle Airlines, Dallas-Fort Worth, TX February 1992 – September 2001
Flight Operation Analyst
“ Coordinates, analyzes and calculates cargo and passenger data, producing a load plan for aircraft takeoff performance criteria.
DEVELOPMENT
- eClinicalWorks EMR/PPMS Training – HCA 2010 / ChartNet Software Suite HL7 Training – SPi Healthcare 2007 / EDI 4010 ANSI X12 835 Training – Emdeon, Inc. 2004
